StrawHopper will repair or replace any damage or defect free of charge. *This excludes the cost of shipping and all custom made items.
Our products are designed to last for years. Every glass straw goes through several quality control tests before it is shipped out.
We proudly stand behind this guarantee, and our straws, that’s why they are all marked with our logo certifying the quality of our product.
It doesn’t matter when or where it was purchased. All we need from you is to fill out the form provided below with a picture of the glass straw and your order # if you had ordered online OR your receipt from your retailer.
Please answer the questions in the form below and you will receive a coupon code for the price of a replacement straw (does not include shipping). We will make sure you get your replacement quickly, so you can go back to enjoying your favourite beverages!
Note: the price of the replacement straw will be based on retail price offered on strawhopper.com.
The Lifetime Guarantee apply only to products damaged during normal use. These warranties do not cover damage resulting from misuse, negligence, accidental breakage or attempted repair. These warranties do not apply to items that are used commercially or custom made. If making a Lifetime Guarantee claim, keep the product and proof of purchase as you may be asked to submit it. Should you have any questions or issues filling out the form please contact customer support firstname.lastname@example.org.
We look forward to making it right!!